Via the scripts

Note:

  1. There are different scripts for different operating systems

  2. You can analyze the logs yourself or you can send them to the support team

Mac

Find:

  • the path the application has been installed in

  • the application role (agent or client)

E.g.:

app_path=/Applications/Privatix
role=client

Run the script:

"${app_path}/${role}/util/dump/dump_mac.sh" "${app_path}"

The dump will be created in the folder:

${app_path}/dump

More information at: https://github.com/Privatix/privatix/tree/master/tools/dump_mac

Ubuntu

Find:

  • the path the application has been installed in

  • the application role (agent or client)

E.g.:

app_path=/opt/Privatix
role=agent

Run the script:

sudo "${app_path}/${role}/util/dump/dump_ubuntu.sh" "${app_path}"

The dump will be created in the folder:

${app_path}/dump

More information at: https://github.com/Privatix/privatix/tree/master/tools/dump_ubuntu

Windows

Find the path the application has been installed in.

SET app_path="C:\Program Files\Privatix\client"

Run the script:

cd "%app_path%\util\dump"
.\ps-runner.exe -script ".\new-dump.ps1" -installDir "%app_path%" -outFile "dump.zip"

Result:

.\dump.zip

More information at: https://github.com/Privatix/privatix/tree/master/tools/dump_win