Via the scripts

  1. 1.
    There are different scripts for different operating systems
  2. 2.
    You can analyze the logs yourself or you can send them to the support team

Find:
  • the path the application has been installed in
  • the application role (agent or client)
E.g.:
app_path=/Applications/Privatix
role=client
Run the script:
"${app_path}/${role}/util/dump/dump_mac.sh" "${app_path}"
The dump will be created in the folder:
${app_path}/dump

Find:
  • the path the application has been installed in
  • the application role (agent or client)
E.g.:
app_path=/opt/Privatix
role=agent
Run the script:
sudo "${app_path}/${role}/util/dump/dump_ubuntu.sh" "${app_path}"
The dump will be created in the folder:
${app_path}/dump

Find the path the application has been installed in.
SET app_path="C:\Program Files\Privatix\client"
Run the script:
cd "%app_path%\util\dump"
.\ps-runner.exe -script ".\new-dump.ps1" -installDir "%app_path%" -outFile "dump.zip"
Result:
.\dump.zip
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Note:
Mac
Ubuntu
Windows